Privacy Policy

Horizon Rental Cars ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.horizonrentalcars.com), use our services, or interact with us.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please refrain from using our services.

1. Information We Collect

We collect personal and non-personal information to provide and improve our services. The types of information we collect include:

1.1 Personal Information

Contact Details: Name, email address, phone number, and physical address.
Payment Information: Credit/debit card details and billing information.
Driver’s License Information: License number, expiration date, and issuing state/country.
Reservation Details: Vehicle preferences, rental dates, locations, and additional services requested.
Insurance Information: Proof of insurance or purchase of rental insurance through us.
Account Details (if applicable): Username, password, and account preferences.

1.2 Non-Personal Information

Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited on our website, time spent on pages, clickstream data, and other analytical data.
Location Data: Approximate location based on your IP address or GPS (if enabled).

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 To Provide Services

Process reservations and payments.
Verify your identity and eligibility to rent a vehicle.
Deliver vehicles to requested locations (e.g., airports or local addresses).

2.2 To Improve Customer Experience

Personalize your experience by remembering preferences.
Respond to customer inquiries and provide support.

2.3 For Marketing Purposes

Send promotional offers, newsletters, or updates about new services (with your consent).
Conduct surveys to improve our offerings.

2.4 For Legal Compliance

Comply with applicable laws and regulations.
Assist law enforcement or government authorities when required.

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with third parties under the following circumstances:

3.1 Service Providers

We may share information with trusted partners who assist us in delivering services (e.g., payment processors, insurance providers,

vehicle maintenance companies).

3.2 Legal Obligations

We may disclose information if required by law or in response to valid legal processes (e.g., subpoenas or court orders).

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These include:

Essential Cookies: Necessary for website functionality.
Analytical Cookies: Help us understand user behavior on our website.
Marketing Cookies: Deliver targeted advertisements based on your preferences.

You can manage cookie preferences through your browser settings.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

Encryption of sensitive data during transmission (e.g., SSL/TLS).
Secure storage of payment details through PCI-compliant systems.
Regular security audits and staff training.

While we strive to protect your data, no method of transmission over the internet is completely secure. By using our services, you acknowledge this risk.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Right to Access: Request a copy of the personal data we hold about you.

Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data under certain conditions.
Right to Restrict Processing: Limit how we process your data in specific situations.
Right to Data Portability: Receive a copy of your data in a machine-readable format.

To exercise these rights, contact us at Support@horizonrentalcars.com.

7. Retention of Data

We retain your personal information only as long as necessary for business purposes or as required by law. Once no longer needed, we securely delete or anonymize the data.

8. Third-Party Links

Our website may contain links to third-party websites or services (e.g., insurance providers). We are not responsible for their privacy practices; please review their policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Horizon Rental Cars

Email: Support@horizonrentalcars.com

Phone: 832-376-5153

Address: 6427 Washington Ave. Houston, TX 77007